We process all website orders Monday - Friday between 9AM and 4PM. Orders placed over the weekend or after hours will be processed the following business day unless otherwise stated.
As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. Payment is captured as soon as the order is placed. In rare cases, if the product is on backorder or unavailable, we will contact you and ask if you would like to wait for the product to become available, switch your product, or have your payment refunded. If the item is available for immediate shipment (1-3 business days) we will submit the order for processing and arrange shipment.
Most products ship within 1 to 3 business days from the date of your order (unless indicated on the product page). Some items take a bit longer to ship since they are built to order. We will send you tracking information as soon as it is available. If you do not receive tracking info within 7 business days of your order, feel free to follow up with us via email by responding to any of the emails that we sent you.
We are based in Sheridan, Wyoming with warehouses nationwide. We offer FREE shipping on most products in the lower 48 states (sometimes to HI and AK, too) via FedEx, UPS, USPS or other major couriers (product/brand dependent). Expedited shipping is usually available for an extra cost. Contact us before your purchase if you prefer an expedited shipping method.
After the order is processed, allow 2 to 7 business days for the product(s) to reach you if shipped to a U.S. address*. We can ship to PO boxes, except when shipped via UPS.
Shipping times can extend due circumstances out of our control.
Nearly all of our brands can be shipped internationally using FedEx, UPS, USPS, DHL or other couriers. Most quotes can be obtained at checkout. If not, please email us to receive a shipping quote for lights shipped outside of the USA. You may also place an order on our online store for items that require a quote and we will notify you via email on the exact shipping costs.
Some items/brands can be shipped for free.
Please note that when ordering internationally (i.e. outside of the United States) you may be charged duties & taxes depending on the product you ordered. It is the customer's responsibility to check duty & tax laws before ordering. It may be necessary to contract a customs broker to facilitate bringing a product into any country – this is the customer’s responsibility.
If you wish to cancel and order between the time of order placement and when it ships out, you may do so. However, up to a 25% order cancellation charge will be deducted from your payment. If your order has already shipped, and you want to cancel the order, the order will be treated like a return (see return policy link below). All sales are final for Lifespan products (no refunds).
For Walking Pad products, If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Please note that for made to order items, we can not accept returns or cancellations.
It is our policy to only accept returns and make exchanges within 30 days of the date that an order was delivered (some exceptions do apply, please consult the manufacturers and view the table below for per-product return policies). For a successful return, the order must be in original factory condition and include original packaging, warranty information, manuals, accessories, and anything else it came with. If the item is damaged in any way, the product will not be available for a full refund. Depending on the product, there may be a restocking fee. Customers are responsible for restocking fees as well as return shipping.
*Please note that for made-to-order items, we cannot accept returns or cancellations.*